What happens after you send an introduction
When you ask a practitioner for an introduction, here’s where your message goes, what we keep and when it’s deleted.
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Please read. We’re a directory: we don’t provide therapy, give medical advice or diagnose, and we don’t recommend, endorse or guarantee any practitioner. Always check a practitioner’s registration yourself on the public register; any check we show was correct only on the day it was made.
Step by step
- You send the form. You give your name, your email address and a short message, confirm you’re 18 or over, and tick the consent box. You don’t need an account.
- It goes to one practitioner only. Your request is passed privately to the practitioner you chose. It isn’t shown on Find, on their profile or to anyone else using the site.
- They’re told by email and on the site. The practitioner gets an email saying someone has asked for an introduction. The email doesn’t include your message; they sign in to Therapist Circle to read it.
- They decide whether to get in touch. If they can help, they’ll usually contact you at the email address you gave. We can’t make anyone reply, and we don’t see or track your conversation with them.
What we keep, and for how long
- Your name, email address and message are stored with the request so the practitioner can read it.
- Introduction requests are deleted automatically after 90 days. The on-site notice the practitioner receives is also deleted after 90 days.
- If the practitioner closes their account, their introduction requests are deleted with it.
- You can ask us to delete your request sooner, or withdraw your consent, through the contact form.
Once a practitioner has your details, they become responsible for how they use them, under their own privacy notice. It’s fine to ask them how they store notes and messages. Full details are in our privacy notice.
What to put in your message
Keep it short. A line about what you’d like help with, whether you prefer online or in person, and when you’re usually free is plenty. You don’t need to share health details; save anything personal for when you’re talking to them directly.
If you don’t hear back
Practitioners are busy and some have waiting lists, so it can take a few days. If nothing comes, check your junk folder, then feel free to contact someone else. You’re never committed to anyone by sending a request.
It’s still worth checking their register entry yourself before your first session, and you might find our questions to ask before you book useful.
Call 999 or go to A&E if life is at risk. For urgent help that is not an emergency, call NHS 111. To talk, ring Samaritans free on 116 123 (24 hours). To text, message SHOUT to 85258.
Last reviewed 13 October 2026. General information only, written for the UK. Not affiliated with the NHS, the Health and Care Professions Council or any professional body.